Who is a Merchant Representative?
The 'Authorised Representative' (who signed the legally binding Merchant Agreement with Openpay) has the ability to nominate a 'Merchant Representative' to help manage their account with Openpay.
A Merchant Representative is typically required in medium to large businesses with a higher number of employees.
Once a Merchant Representative has been confirmed, they will be provided with authority to manage day-to-day contractual activities with Openpay including making account changes, updating company details, bank account amendments, contract terms, accessing reporting and daily tax statement emails, updating locations and staff access.
How do I add a Merchant Representative to help manage my account with Openpay?
In order for a Merchant Representative to be nominated, the Authorised Representative must send an email to their nominated Openpay Account Manager (matching the email address we have on file) to authorise the request to nominate a Merchant Representative. Relevant contact details of the Merchant Representative will be saved in the Openpay system for future reference.