My staff have changed - How do I add or remove staff members who have access to Openpay? Last updated October 10, 2021 23:30 The merchant's authorised representative or nominated merchant representative must send an email request to their nominated Openpay Account Manager to advise of relevant changes. Related articles I cannot login to my merchant portal, who can I contact? Who is my Openpay Account Manager, how do I find this out? Why have I been asked to provide additional information for my Openpay application? Do refunds appear in my statements? When will my business receive payment?