What happens if one of my customers stops paying Openpay? Last updated October 11, 2021 10:11 Once a plan is created through Openpay, Openpay will manage any payments related matters directly with the customer. Related articles Openpay Customer Fee Changes Why have I not received a payment? Who can I discuss my merchant fees, terms and rates with? I have a question about my Ecommerce Openpay integration How do refunds work? Do I need to transfer the refunded amount back to Openpay?