What happens if one of my customers stops paying Openpay? Last updated October 11, 2021 10:11 Once a plan is created through Openpay, Openpay will manage any payments related matters directly with the customer. Related articles How do refunds work? Do I need to transfer the refunded amount back to Openpay? Openpay Customer Fee Changes I have a question about my Ecommerce Openpay integration Why have I not received a payment? Who can I discuss my merchant fees, terms and rates with?