Have you processed a refund recently?
When you process a refund, your business will still hold on to any amount that Openpay has already transferred to you for the purchase. Instead, you will not be paid for future plans until your future plans 'make up' for the refunded amounts that your business has held on to. Once your future plans exceed the total refunded amount, only then will refund information appear in your 'Daily Tax Statement'.
Example 1: If you processed a $100 refund and 3 days later, you put through a new plan for $120 - you will receive a statement the following business day with the refund information (showing a net transferred amount of $20).
Example 2: If you processed a $100 refund and 3 days later you processed a new plan for $60 - you won't receive a Tax Statement. (This is because there's $40 left still credited towards Openpay that needs to be 'made up')
Example 3: If you processed a $100 refund and 3 days later you process a new plan for $60 - no statement is provided.
However, after 2 days, you process another plan for $80 - you will receive a statement the following business day with the refund information (showing a net transferred amount of $40).
Is it being sent to the wrong email address?
Once an Openpay plan/s has been processed, Openpay will transfer the total net amount into your nominated bank account the next business day.
A Daily Tax Statement email will be sent automatically to the email address we have registered to your business.
How can I add additional recipients to my business' Daily Tax Statement emails?
If in doubt...
For any troubleshooting, please contact your Openpay Account Manager or alternatively contact Customer Service support on 1300 168 359 - select '3' for priority merchant support or email info@openpay.com.au.
