Partial refunds work in the same way as full refunds! Openpay will automatically calculate the partial refund required- this includes affiliated merchant fees, GST and the partial refund amount.
When you process a refund, your business will still hold on to any amount that Openpay has already transferred to you for the purchase. Instead, you will not be paid for future plans until your future plans 'make up' for the refunded amounts that your business has held on to. Once your future plans exceed the total refunded amount, only then will refund information appear in your 'Daily Tax Statement'
Example 1: If you processed a $100 refund and 3 days later, you put through a new plan for $120 - you will receive a statement the following business day with the refund information (showing a net transferred amount of $20).
Example 2: If you processed a $100 refund and 3 days later you processed a new plan for $60 - you won't receive a statement. (This is because there's $40 left still credited towards Openpay that needs to be 'made up')
Example 3: If you processed a $100 refund and 3 days later you process a new plan for $60 - no statement is provided.
However, after 2 days, you process another plan for $80 - you will receive a statement the following business day with the refund information (showing a net transferred amount of $40).
Please contact your Openpay Account Manager for further information.
