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  1. Openpay Merchant Help Centre
  2. Financials

Financials

Refunds

  • How do refunds work? Do I need to transfer the refunded amount back to Openpay? 
  • Do refunds appear in my statements? 
  • What happens if I process a partial refund? 

Payments

  • Why have I not received a payment? 
  • Who can I discuss my merchant fees, terms and rates with?  
  • Why am I not receiving my daily Tax Statement emails? 
  • How can I add additional recipients to my business' Daily Tax Statement emails? 
  • I am unsure of whether the amount transferred into my bank account is correct - who can I speak with?  
  • When will my business receive payment?  

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