Financials

Refunds

• How do refunds work? Do I need to transfer the refunded amount back to Openpay? 
• Do refunds appear in my statements? 
• What happens if I process a partial refund? 

Payments

• Why have I not received a payment? 
• Who can I discuss my merchant fees, terms and rates with?  
• Why am I not receiving my daily Tax Statement emails? 
• How can I add additional recipients to my business' Daily Tax Statement emails? 
• I am unsure of whether the amount transferred into my bank account is correct - who can I speak with?  
• When will my business receive payment?  

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